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Frequently Asked Questions

We’ve gathered some questions you may be having stumbling upon Embrace Physiotherapy. If you’re interested in learning more, we’d love to hear from you. Connect with us and let’s discuss how we can help you with physiotherapy!

We make sure all our new patients feel welcome, safe, and taken care of. Think of us as your partners in health and well being: we want to make you the driver not the passenger in your life.

Onsite, we have access to Real Time Ultrasound, Therapeutic Ultrasound and Biofeedback.

We are baby/kid friendly- change table and toys are onsite to make your appointment as fuss free as possible.

To ensure things run smoothly, please fill out the pre-appointment form sent to your registered email address.

During your first visit, the Physiotherapist will ask a lot of questions, review your history and any investigations you may bring along.

The physiotherapist will make a diagnosis and educate you on the course of action, set goals with you and discuss your prognosis.

There will be ample opportunity to ask questions- don’t be shy!

In some instances, the Physiotherapist may recommend an internal vaginal examination. Click here to find out more about this.

Sometimes life just gets in the way. But, we do value my time as much as you value yours. Where possible please provide 24 hours notice if you need to reschedule or cancel your appointment. Missed appointments will set you back in your recovery, so we ask that wherever possible you keep all your appointments.

If you:

  • miss/forget or cancel with less than 24hours notice, you will be charged at the full cost of the appointment.
  • cancel or reschedule the appointment with more than 24hours notice no penalty.

This fee is not covered by insurance bodies and must be paid by the patient.

If you have Physiotherapy coverage on your insurance policy, your session may be claimable. Please verify with your insurance provider and inform staff at time of payment. We can provide you with a hard copy receipt on request.

At the end of your session, upon payment within 24hours you will be emailed your receipt. Please ensure that we have the correct email on file.

If you have a referral letter or investigations, please do bring them along. Feel free to email or Whatsapp them ahead of your scheduled appointment.

Comfortable clothing and shoes appropriate to exercise in and to keep your toes safe!

We accept:

  • Cash
  • PayNow (UEN: 201901836M)
  • Visa and Mastercard

Street parking is available as well as paid parking at 

  • Katong Point (little farms),
  • Joo Chiat Road Car Park (JOO17)

Only clients of the clinic have access to our exercise classes. If you would like to attend our classes, you must book in for a pre-exercise class assessment with our physiotherapists. To learn more about this appointment and our classes click here.

We really wish we could predict the future, but sadly we can’t answer this question without having first heard your story and assessing you. We encourage you to book in for an appointment and check with your physiotherapist.

If you have a patient you would like to refer to the clinic please download and fill out this form. You may send the completed form via email help@embracephysio.sg, or Whatsapp 9780 7274, prior to the scheduled appointment or alternatively the patient can bring it along to the appointment.

Still have questions?
5 Star Google Reviews
At Embrace, we commit to the highest standards to create purposeful journeys with our patients.

I had a solid recovery with Embrace, Alex assisted me with great advice, sharing her wisdom and experience in trouble shooting so we could get to the core root of my back issues. Highly recommend Alex and the team at Embrace for female focused physiotherapy

Gabrielle Van Hooser Avatar Gabrielle Van Hooser
January 30, 2023

Preet is just wonderful and perfect! Very gentle and sweet, very encouraging as well! I have recovered from incontinence under her guidance. Highly recommended!

Carmen Chow Avatar Carmen Chow
April 27, 2022

I started seeing Preet about 6 weeks ago to try and resolve a niggling back pain. Preet was patient and thorough in her review of what was causing the problem. I found Preet approachable, trustworthy and professional in her approach. She showed me a handful of exercises to do which reduced the pain and made me feel so much better. Her genuine passion for what she does alongside her practical approach makes the service at Embrace unbeatable. Thank you!

Elizabeth Taylor Avatar Elizabeth Taylor
April 1, 2020

Embrace life with physiotherapy today.

Physiotherapy may be able to help you with how you’re feeling. Whenever you’re ready, our physiotherapists will be here to empower you in your journey.